Floor Manager at Broadway Cafeteria

JOB SUMMARY AS A FLOOR MANAGER

To be successful as a Floor Manager you should have excellent interpersonal skills and be highly organized. You must be able to delegate duties to staff members while making sure that the staff is trained for their assigned roles.

Floor Manager Responsibilities:

• Supervise staff daily activities and organise their schedules- Assistant Floor Manager, Waiters, Kitchen staff, Dispatch Rider, Receptionist, storekeeper, Dishwashers and Cleaners

• Train staff to perform allocated roles.

• Manage order inventory with the storekeeper so has to ensure effective communication with the Inventory officer and the Buyer.

• Ensuring Customer Satisfaction: Assist customers with any queries or requests.

• Cooperate and communicate with all serving and kitchen staff.

• Being updated on all relevant health department rules/regulations and ensuring adherence with all customer service guidelines.

• Maintain back of house and cellars to a high standard. 

• Ensure all venues open on time and that they are ready for business.  

• Ensure excellent front of house service, allocate and support staff throughout the shift to maintain speed of service and cleanliness of the venue.  

• Keep staff busy and productive at all times.  

Skill Requirements:

• 3 years of experience as a Restaurant Manager 

• Experience with developing a constructive working and interpersonal relationships with colleagues and customers

• Critical thinker and problem-solving skills

• Team player

• Good time-management skills

• Great interpersonal and communication skills

• Active listening 

• Good physical condition

• Customer-centric

• High school diploma; food safety training will be considered a plus

• Preferrably a Female for Gender Balance