Floor Manager at Ascentech Services Limited

Job Summary

• We are seeking an experienced and highly organized Floor Manager to oversee daily operations and manage a large workforce of approximately 100 employees.
• The ideal candidate will ensure smooth floor operations, maintain high service standards, and drive team productivity in a fast-paced environment.

Key Responsibilities

• Supervise, coordinate, and lead a team of 100+ staff across daily operations
• Monitor workflow, ensuring efficiency, productivity, and adherence to company standards
• Develop and manage staff schedules, shifts, and task allocation
• Ensure excellent customer service and resolve escalated issues promptly
• Conduct regular staff briefings, training, and performance evaluations
• Maintain compliance with company policies, health & safety, and operational procedures
• Collaborate with senior management to improve operational performance
• Track key performance indicators (KPIs) and prepare reports
• Handle conflict resolution and maintain a positive work environment
• Ensure proper stock handling, inventory control, and loss prevention (if applicable)

Requirements

• Bachelor’s Degree or equivalent experience in Business Administration or related field
• 3–5 years’ experience as a Floor Manager or similar role
• Proven experience supervising large teams (80–100+ staff)
• Strong leadership, communication, and organizational skills
• Ability to work in a fast-paced, high-pressure environment
• Problem-solving mindset with strong decision-making ability
• Proficiency in Microsoft Office and reporting tools

Preferred Skills:

• Experience in retail, hospitality, logistics, or manufacturing environments
• Strong people management and conflict resolution skills
• Knowledge of operational best practices and workforce management

Key Competencies:

• Leadership & Team Management
• Operational Efficiency
• Communication & Interpersonal Skills
• Time Management & Multitasking.