Flexcube Analyst at Access Bank

Job Roles

• End of Day / Month / Year planning, Processing, and support;
• Ensure a 24 X 7 High availability of the Core Banking Application
• Proactively meet the support needs of Flexcube End Users
• Provide support on Flexcube incidents resolution
• Involve in enhancement on Flexcube

Functions and Responsibilities

• Ensure system parameters are optimal to support daily Banking  operations
• Flexcube Weblogic Application and ISO Servers monitoring
• Ensure 99.9% availability of Flexcube to ensure that business needs are accurately achieved
• Ensure Flexcube ssl certificate is always up-to-date
• Provides End of Day support on Core Banking applicationsof Day/Month/Year planning, Processing, and support;
• Provides 2nd Level user support for all Flexcube related incidents on service desk
• Treat CRM cases timely, within SLA
• Escalate Flexcube problems to Oracle OFSS and ensure resolution in adherence to Service Level Agreement
• Provide End User Training and awareness.
• Effectively undertake other tasks as assigned by the Team Lead, Core Banking Application Management

Job Requirements
Education:

• BSc in STEM Course

Experience:

• Minimum of 2 to 4 years’ banking/financial services institution with experience in core banking operations and support

Certification(s):

• IT certification and other professional qualification

Skills / Competence:

• Good knowledge and understanding of Flexcube
• Proficient in SQL
• In depth knowledge of production systems support, and operational procedures
• Proficient in business application systems, System software, incident & problem management systems and office automation tools (e.g. Microsoft Office, etc)
• Good Oral & Written communication skills
• Initiative
• Analytical Skills/ Problem solving
• Self-Management
• Interpersonal Skills
• Organization and coordination