Fleet Engagement Officer at Kwik Delivery

Description

• Do you have 2+ years of customer experience, vendor/partner management and issue resolution in either a tech-enabled e-commerce or logistics environment ?
• Have you successfully managed a team of 2-wheeled riders and/or 4-wheeled drivers ?
• Are you ready for the flexibility that a constantly-changing work environment in the city of Ibadan can offer you ?
• Are you looking to join a business-casual environment with an opportunity to work with a multinational, passionate & driven team of all backgrounds ?
• Do you have a very strong knowledge of excel / google sheets ?
• Are you adept at understanding and employing diverse tech platforms for reporting?
• Do you have a very keen eye for opportunities that can significantly improve operational processes ? If YES we will like to meet you

Responsibilities
What you will be responsible for:

• Monitoring, anticipating, and resolving challenges that can disrupt fleet performance.
• Managing real-time fleet issues & ensuring prompt resolution.
• Giving structured and actionable daily feedback to the Head of Fleet Management.
• Retaining & engaging our network of riders and improving their enthusiasm.
• Managing the relationship between our organization and the network of riders partnering with us.
• Quarterbacking all activities in the department and ensuring end-to-end quality assurance and business satisfaction.

Requirements
The Experience/ Knowledge required to suceed on this role:

• 2+ years of experience in customer experience issue resolution
• Ability to take initiative and be flexible in a constantly-changing work environment
• Excellent communication skills
• Strong knowledge of excel / google sheets and ease with a variety of tech platforms and reporting.
• Persuasion, Leadership & Stress tolerance.

Salary Range
NGN130,000 - 150,000 / Month