Field Technician at WIOCC Nigeria Limited

Job Objective

Assist field support, resolve incidents, and assigned problems, install, maintain and manage network equipment.

Reporting Line: Regional Operations Manager (Nigeria)

Key Duties & Responsibilities

• 24/7 field assistance, on-call
• Proactive monitoring of equipment & facilities
• Assist network installation, testing & commissioning, bringing into service, integration
• Cross connects & jumping
• Assist to maintain records, inventory, and spares
• Assist to receive equipment, bench test, storage, and RMA return handling
• Assist with incident and problem resolution as directed by NOC / TAC
• Provide Service Desk cover as required
• Assist with technical shareholder support / shareholder consultancy and sales support
• Assist with network quality and performance management
• Assist with creation of ad hoc reports as needed

Minimum Qualifications:

• Bachelor's degree (or equivalent work experience) in a technical field
• Technical certifications i.e., CCNA or equivalent field experience (desirable)

Experience & Skills

• Requires 2 years of relevant work experience in telecom industry
• Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
• Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e., Mikrotik, Juniper, Tejas Networks etc.
• Effective written and verbal communications skills
• Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients

Attributes

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate, and flexible
• Personal excellence, accuracy, and attention to detail
• Collaborative, achieve results through teamwork and partnerships