Field Support Technician at MainOne

Responsibilities

• Provide technical support to clients in person and remotely, providing enterprise-level assistance to clients.
• Take ownership, track customer issues until resolution, and follow standard procedures to escalate unresolved issues to appropriate internal departments.
• Install, troubleshoot, and work on various MW, OSP, IP, GPON and Power equipment.
• Supervise installation and maintenance vendors (OSP, MW, IP, Power, etc.).
• Ability to work round-the-clock to provide quality customer service to clients whenever the need arises and be able to work calmly under pressure
• Able to learn and work on changing and emerging technologies.

Qualifications, Skills & Competencies

Educational Qualification

• BSC in any technical field or a minimum of two years experience in microwave, Ciena, Gpon, OSP, power, and troubleshooting basic IP or network issues

Competencies Requirements

• Problem-solving skills.
• Good client-facing skills.
• Good written and verbal communication skills.
• Document technical knowledge in the form of notes and manuals.
• Possess a basic level of knowledge of communications technologies and inter-networking principles.
• Demonstrate competency in the analytical techniques necessary to handle basic assignments.
• Exhibit a fundamental understanding of pertinent telecom equipment, materials, systems, and business processes.
• Demonstrate the ability to be a team player.
• Ability to develop decision-making skills.