Field Support Officer at Payzeep

Job Objective:

• Create awareness/adoption of products, Penetration and Support of Agents and Merchants

Job Function:

• Conducting research on target markets, competitors, and industry trends to provide insights and recommendations for marketing strategies and campaigns.
• Provide Support to Agents and Merchant to resolve all challenges.
• Developing go-to-market strategy and execution for customers in a specified region.
• Drive adoption, migration and support for Retail and corporate Solutions – POS terminals, Payroll/Payment and Collections.
• Assisting in the planning, execution, and analysis of marketing campaigns across multiple channels.
• Monitoring and maintaining the company's public image and reputation.
• Continually re-assess the ease of use and effectiveness of the company service solutions and make recommendations that will enhance efficiencies, and improve the overall customer experience
• Recommend various means to improve product awareness, capacity building and development.
• Give report on customer attitudes to the current product range and new product introductions.
• Adhering to and ensure compliance of all business transactions to the set standards of the Institution and Regulatory Authorities
• Other adhoc activities as may be assigned from time to time by the Regional Lead or Head of Sales.

Key Performance indicators

• Agency Transaction Volume, Value and recruitment
• Merchant Transaction Volume, Value and recruitment
• PSSP Product Penetration
• Revenue

Qualifications

• Prior experience in the delivery of related Sales products
• A minimum of 1-2 years of experience in consumer-facing technology
• Ability to break down complex processes into simple concepts
• Strategic thinker who is self-directed and driven
• Very good knowledge of Microsoft Office Suite, especially Excel
• Must be able to handle multiple tasks simultaneously and make sound independent decisions.
• Excellent written and oral communication skills are essential
• Leadership skills
• Negotiation skills.
• Conceptual skills.
• Analytical skills and strong initiative
• Aggressive and result oriented.
• Awareness of global business trends and dynamics