Spectranet is the first Internet Service Provider to launch 4G LTE internet service in Nigeria. As the market leader, we are committed to giving our esteemed customers a world class internet experience.
Benefits
Spectranet provides fast, reliable and affordable broadband Internet services to homes and businesses. Service is currently available across ...
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Manage incidents, respond to requsests for technical assistance in person, via phone & email.
Responsible for supporting post-sales customer activity remotely and on-site.
Responsible for carrying out detailed site survey & maintain proper documentation
Perform installation, implementation and network integration at customer’s site function/ Domain. Reporting to place of posting essential attributes, desired attributes in Nigeria.
Promptly investigate, resolve and report any incidents, errors, events or deviations.
Ensure installations, maintenance and trobuleshooting is carried out within agreed OLA.
Responding for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.
Share insight & appropriate action against bandwidth consumption, virus infection and security threats. Track, route promblems and requests, document resolutions.
Prepare daily activity reports and inform management of recurring problems.
Job Requirements:
1-3 Years experience
HND, B.Sc in Electrical Electronics, computer science, communication information technology.
Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level trobuleshooting, computers ( OS & Application Level ), Analytical, internet and Tech savy, customer focused, Team Player, relevant industry experience, been on the front end handling customers and team.
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