Field Support Engineer at Spectranet

Job Description:

• Manage incidents, respond to requests for technical assistance in person, via phone & email
• Responsible for supporting post-sales customer activity remotely and on-site.
• Responsible for carrying out detailed Site Survey & maintain proper documentation
• Perform installation and implementation and network integration at customer’s site
• Promptly investigate, resolve & report any incidents, errors, events or deviations.
• Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
• Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.
• Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
• Track and route problems and requests and document resolution.
• Prepare daily activity reports. inform management of recurring problems.

Requirement:

• H.N.D, B.Sc. in Electrical Electronics, Computer Engineering and Information Technology
• 1-2 years experience in field support engineering.
• Proficient in WiFi, WiMax, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy.
• Customer Focused and Team Player.
• Relevant Industry Experience, been on the front end handling customers and team.