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  • Posted: Jun 22, 2022
    Deadline: Not specified
  • MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Our world-class infrastructure enhances the productivity and profitability of our customers. Since its launch in 2010, MainOne has developed a reputation for highly reliable services to become the preferred provider of wholesale Internet service...
    Read more about this company


    Field Support Engineer

    Department: Technical
    Job Type: Permanent


    • Track and repair signal outages on Gpon including signal leakages on the network in coordination with Engineering, Maintenance and NOC teams
    • Ensure sites are attended to within SLA.
    • Update dispatch with accurate information pertaining sites and customer feedback
    • Ensure quality is attained with reference to industry standards.
    • Handle CPES and ensure they are well packaged with all accessories intact in cases of recovery
    • Maintain integrity including management of customer premise, company Image and phone etiquette.
    • Share feedback on issues pertaining to the network and customer experience.
    • Share relevant information with relevant teams including addresses, gaps and network issues
    • Respond to customer inquiries about products, work operations, etc. during field contacts.
    • Produce and maintain all records related to the assigned tasks
    • Perform preventive maintenance tasks on customer premises, including among others Coaxial and Optical Fiber cables, disconnection of idle drops, report sagging cables and damaged network devices including Lockboxes/passive and active devices.
    • Ensure work tools are well maintained including laptops, Compression tools, motor bikes etc

    Qualifications, Skills & Competencies

    • First Degree in a relevant field of study.
    • Minimum of 5 years' experience in the design and construction of Fiber Optic Networks, including 2 years of experience at various levels of project management .
    • A comparable amount of training, education and experience may be substituted in lieu of some of the minimum qualification
    • Good knowledge of GPON protocol (ITU-T G.98x standards) and/or a strong experience of GPON equipment configuration (OLT & ONT) is mandatory
    • Considerable knowledge of design and construction practice on GPON fiber optic networks
    • Good knowledge of equipment and technologies like:
      • Ethernet access networks (VLAN bridging, cross-connect)
      • Ethernet QoS (policing, shaping, IEEE 802.1p, 802.1q, 802.1ad)
      • Measurement equipment's (protocol emulators, traffic generators, protocol analyzers)
    • Ability to operate an OTDR to troubleshoot and test fiber optic cable.
    • Ability to troubleshoot large GPON network with minimal supervision.
    • Thorough and complete knowledge of rules, regulations, policies and procedures applicable to electric and communication industry, and the ability to apply them in day-to-day engineering situations
    • Considerable knowledge of local and state permitting agencies codes and regulations
    • Considerable knowledge of other office software, such as Microsoft Word, Excel and Access.
    • Ability to write technical specifications
    • Extensive knowledge of creation of fiber optic paths and calculation of loss budgets.
    • Considerable ability to establish effective working relationships with internal and external customers.
    • Ability to plan the work of technical personnel engaged in surveying.

    Demands of the Job:

    • Possibilities of working at odd hours should be expected

    Method of Application

    Interested and qualified? Go to Main One Cable on to apply

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