Field Support Engineer at BAT Computer Technologies

Responsibilities

• Review and evaluate engineer, manager, and technician requests for system modifications.
• Prepare system activity and performance reports. Supervise maintenance of telecommunications equipment.
• Resolve technical issues with the team on the field.
• Develop, maintain, or implement telecommunications disaster recovery plans to ensure business continuity.
• Provide user support by diagnosing network and device problems and implementing technical or procedural solutions.
• Use computer software to prepare or evaluate network diagrams and site configurations for existing facilities or new systems.
• Monitor and analyze system performance, such as network traffic, security, and capacity.
• Handle escalated incidents and properly document incident resolution activities with root causes.
• Installation, testing, and commissioning of equipment to engineering specifications/drawings in compliance with customer requirements and quality standards.
• Proficient in the use of Path loss, Compass, GPS, Range Finder and Microsoft Office
• Inspect sites to determine physical configuration, such as device locations and conduit pathways.
• Working at heights on a range of telecommunications structures, including poles, towers, and masts, to install antennas, feeders, and ancillary equipment
• Erection and fixing of steel structures to facilitate the installation of telecommunications equipment
• Termination of telecommunications cables of various types and sizes. Testing of cables for compliance with specifications.

Requirements

• Candidates should possess a First Degree or its equivalent in Electrical, Electronics, Computer engineering, Physics Electronics, Telecommunications, or any related discipline
• 3+Years’ experience in the ICT/Telecommunication Sector/Industry
• 2 years as a Team Leader will be an added advantage
• Training or Certifications in Wireless Radio Communication, such as Aviat, Dragon, Cambium, Ubiquity, and Mikrotik Radios.
• Cisco certification is an added advantage.

Competencies:

• Advanced products and services, Installation & Configuration knowledge and experience
• Strong Oral and Written Communication Skills.
• Strong knowledge of the ISP industry and operations.