Field Service Engineers – LC/MS and GC/MS at Chibek Instruments Limited

Description

• Perform installs, PMs, IQ OQ, maintenance, and repairs on GC, HPLC, GC/MS, and LC/MS instrumentation
• Main point of contact for customers, helping with issues both remotely and in the field.
• Assist customers by delivering remote-first, digital-first technical support to help increase remote fix rate for LC instruments and Empower and Breeze software platforms.
• If an issue is unable to be resolved remotely, troubleshoot to determine root cause, and provide necessary part numbers and details prior to requesting a Field Service Specialist
• Establish and maintain collaborative relationships with external and internal customers ensuring their success.
• Provide detailed documentation of customer interactions within the corporate call tracking software.
• Maintain sound knowledge regarding the technology and relationship to the customers' application demands.
• Actively participate in training, on site visits, remote training, and other opportunities to advance technical skills.
• Identify sales opportunities and provide leads to the sales organization.
• Utilize remote tools to resolve customer issues efficiently.
• Contribute knowledge from customer interactions in the organization Knowledge Base

Qualification

BS/BA in Chemistry or Biology, engineering or other science related field preferred, Will also consider applications with equivalent experience, training and education

Experience

• Trained on any Liquid Chromatography, Gas Chromatography, or Mass Spectrometry instrumentation
• Proven ability to work independently and plan your own time
• Excellent communication and customer service skills