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  • Posted: Feb 3, 2022
    Deadline: Feb 17, 2022
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    Phase3 Telecom is Africa’s leading aerial fibre optic network infrastructure provider, delivering world class connectivity and network solutions to the continent’s largest telecoms networks and IP providers, as well as a growing number of businesses and homes. Incorporated in 2003, Phase 3 was licenced as a national long distance operator to p...
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    Field Service Engineer

    Cadre: Technical Officer
    Name: ALL FSE's
    Department: Network Operation and Maintenance

    Role Summary

    • The FSE is to carry out maintenance, make service repairs and install engineering equipment products.

    Key Duties and Responsibilities

    • Ensure effective management of all active network equipment, analyze equipment’s current card performance and be responsible for technical management of the entire pop.
    • Perform routine preventive maintenance (RPM) and corrective maintenance (CM), carry out long-haul route surveys on existing aerial optic fibre and other transmission paths.
    • Maintains inventory and stock, recommends the purchase of both technical supplies, and takes responsibility for tools and test equipment.
    • Ensure that all aspects of the network operations run smoothly, maintain end-to-end interconnectivity with immediate remote pops for stable network availability.
    • Resolve emergency network failure with deepness in the usage of OTDR for fault troubleshooting especially on the aerial fibre transmission path.
    • Carry out installations and maintenance of network equipment (e.g. DWDM/SDH).
    • Ensure temporary restoration of the network in critical situations/difficult terrain.
    • Plan permanent restoration and manage OFC stringing, tensioning and perform splicing. Also, provide quick resolution basics to reduce MTTR.
    • Provide remote support for the NOC operations and other technical requests from HQ. As well as information and guidance to colleagues and other team members.
    • Responsible for the efficient operation and performance of all clients aggregated circuits through his/her node and maintaining a good technical relationship with clients at all times.
    • He will be responsible for the supervision of contractors handling field contracts and ensuring projects are executed to standards.
    • Prepare and transmit a detailed daily technical report of maintenance operations and network performance to the Regional Supervisor (RS).
    • Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
    • Develops and maintains effective working relationships with internal and external customers.
    • Helps to assure the overall success of the Network and perform all other duties as assigned.

    Qualifications
    Education:

    • Technical Training
    • ND / HND / BSc in Engineering is an added advantage.

    Experience:

    • 3 years of proven Field Service experience

    Key Skills and Attributes:

    • Ability to troubleshoot using OTDR, Splicing Machine, LSPM and Knowledge of Inverter/Rectifier operations and service of technical equipment.
    • English literacy
    • Ability to work flexible shifts and to adapt to changing work schedules
    • Familiarity with mobile tools and applications.

    Method of Application

    Interested and qualified candidates should send their CV and Cover Letters to: apply@phase3telecom.com using the Job Title as the subject of the mail.

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