Field Performance Monitor at Willers Solutions

Responsibilities

• The Field Performance Monitor is responsible for overseeing the performance of the Field department. 
• The Field Performance Monitor will also investigate escalated cases and provide insights into areas for improvement. 
• The Field Performance Monitor is responsible for preparing and conducting regular training for the team, identifying weaknesses, and ensuring continuous improvement
• Track and catch delays in updating tickets by coordinators.
• Must Ensure timely and accurate ticket updates to reflect the status of field operations.
• Collaborates with coordinators to identify engineers who are not performing well on-site.
• Document findings and propose solutions to prevent future occurrences

Requirements

• Bachelor’s degree in Computer Engineering, Telecommunications, Information Technology, or a related field.
• A minimum of 3 years experience in operations management, preferably in an ISP.
• Basic knowledge of telecommunications and IT.
• Strong analytical skills with the ability to prepare detailed performance reports.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.