Gamma Mobility is a mobility-fintech company fueling the dreams of gig workers across Africa. We empower riders and drivers with vehicles and financial services through innovative solutions and strategic partnerships. With thriving hubs in Nigeria and Ghana, we're rapidly expanding and we would like you to be a part of our journey.
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Gamma Mobility is seeking a Field Operations Officer that is responsible for ensuring the smooth execution of on-ground operations.
This position involves managing and supporting customers ensuring compliance with company policies, resolving operational challenges, and optimizing performance.
Roles and Responsibilities
Ensure proper rider verification, and compliance with company policies.
Assist in the recruitment, screening, and onboarding of new gig workers.
Handle on-ground incidents such as accidents, recovery or theft, ensuring prompt resolution and reporting.
Ensure availability of necessary tools, materials, or vehicles for gig workers.
Coordinate with internal teams to facilitate smooth operations and deliveries.
Conduct field visits to assess service quality, address concerns, and optimize performance.
Identify and resolve operational bottlenecks in real-time.
Report and escalate operational issues to management when necessary.
Liaise with law enforcement or recovery teams in cases of asset retrieval or theft incidents.
Maintain rider compliance.
Act as a liaison between the logistics team, customers, and field staff to ensure smooth service delivery
Requirements
Bachelor's degree in any discipline
Proven experience 1-2 years in field operations
Good understanding of logistics and fleet management.
Strong interpersonal and communication skills for engaging with drivers and customers.
Proactive, detail-oriented, and capable of working in a fast-paced, dynamic environment.
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