Field Operations Manager – Nigeria at Burn Nigeria

BURN is looking for a Field Operations Manager – in Nigeria who will work closely with various management teams to ensure that business operations are efficient.

Duties and Responsibilities

• Inventory planning and management: Lead all inventory planning and management efforts in the country; design and develop appropriate processes and procedures to optimize inventory levels and controls across the network of warehouses and stockiest points. Build a network of regional warehouses and stockiest points from scratch.
• Inbound logistics: Manage all clearing and importation of finished goods and potentially CKD kits into Somalia from Kenya and China.
• Outbound Logistics: Ensure seamless transfer of stock from the central warehouse to the network of regional warehouses and stockiest points.
• Carbon registration: Assist in the design and development of strategies to ensure 100% end-user data/ registration in both B2B and B2C distribution settings. Ensure all carbon data requirements are adhered to at the warehouse and stockist points.
• Aftersales: In collaboration with the management team, design and develop the aftersales strategy. Build and manage the call centre and network of repair stations from scratch.
• Team Management: Build and manage a team of warehouse officers and support staff.
• Collaboration: Be an organizer and go between Finance, Admin, and other support functions.
• Forecasting: Own all shipment forecasts and liaise regularly with production and operations teams at HQ.
• Reporting: Produce analytical reports for the management team on the performance of operations.
• Monitoring of Trade Regulations: Stay updated with trade regulations about cooking appliances. Closely monitor any changes in tax/ duty and escalate accordingly.

Skills and Experience

• Excellent written and verbal communication skills.
• Bachelor’s degree from a university (Master’s degree / MBA is a plus)
• 3+ years of B2B and B2C sales and operations experience at a mid-level in Somalia.
• 3 years of supply chain management experience (demand, supply, and inventory planning) in Nigeria preferably in an environment of finished goods, parts and kits would be a plus.
• 3+ Years experience building and managing a network of warehouses and stockiest points.
• 2 Years managing an aftersales office and team.
• 3 Years experience importing goods into Nigeria and working with customs.
• Excellent written and verbal communication.
• Strong analytic/number crunching background, supported by excellent graphical presentation skills.
• Strong leadership and people development skills.
• Experience managing ‘know your customer programs; develop incentives to ensure the return of end-user data in both B2C and B2B settings.
• Enthusiastic, proactive, organized, creative, a desire to “sell for good” and a willingness to get your hands dirty.
• Experience working on carbon offsetting projects, preferably with a focus on renewable energy products.