Field Office Coordinator at Norwegian Refugee Council (NRC)

Job Identification: 2561
Location: Biu, Borno
Job Schedule: Full time
Job Category: Coordination
Reports to: Area Manager (South)
Supervision of: Field Support and Program Officers
Travel: TBD %
Project number: NGFP0000
Duration and type of contract: 6-months (till 31st December 2021 renewable)

Role and Responsibilities

• The purpose of the Field Office Coordinator is to support the Area Manager by ensuring high quality and cost effective programme / project implementation within the designated geographical area. The following is a brief description of the role:

Generic responsibilities (max 10):
These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Development plan.

• Coordinate activities at Field Office and Manage Field Office Program and Support Staff
• Manage and coordinate activities HR & Admin, finance, logistics and security tasks of the field office
• Ensure adherence to NRC policies, handbooks, procedures and SOPs/guidelines
• Ensure adherence to Security and Risk Management policy and procedures
• Coordinate and assist with budgets and costs for the field office’s shared costs and support functions
• Provide support in the training and development of staff
• Provide support to project implementation at field office level
• Coordinate representation meetings with the UN, partners and authorities
• Promote the rights of IDPs/returnees in line with the advocacy strategy

Specific Responsibilities
These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

• Line management for project and support functions in the filed location
• Support implementation of projects (including coordinating input for donor proposals and reports) in the field, in compliance with contractual commitments (i.e. quality, synergies, timeliness, use of resources).
• Ensure optimal use of resources within the allocated project budgets
• Represent NRC and networking at field office level
• Establish support functions at Biu Field Office in line with NRC standards and in cooperation with Field Officers
• Support Field Support Officers/Assistants in planning and monitoring support functions and coordination of programme activities
• Support Field Officers with coordination of activities with other agencies and stakeholders
• Support Area Manager with planning and budgeting for the Sub Office

Critical Interfaces:
By interfaces, NRC means processes and projects that are interlinked with other departments / units or persons. Relevant interfaces for this position are:

• Support function: HR, Finance, Logistics managers at country and area level
• Programme function: PMs, Officers
• Security: Security Officer at Area Level, Security adviser at country level
• Programmatic operations support: CC project managers, CC Coordinators, CCS

Scale and Scope of Position:

• Staff: Management of programme and support officers
• Stakeholders: UN agencies, INGOs, local NGOs, civil society, governmental bodies at field level
• Budgets: TBD - costs as pr Sub Office assigned
• Information: Agresso, Intranet, Office 365, workplace NRC Terms of Employment, NRC Code of Conduct,
• Legal or compliance: NRC Terms of Employment and Policies, NRC security Standard Operating Procedures

Competencies
Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Professional Competencies:

• These are skills, knowledge and experience that are important for effective performance.

Generic Professional Competencies:

• Minimum Bachelor’s degree and Experience from working in support functions in a humanitarian / recovery context
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Fluency in English, both written and verbal. Fluency in Kanuri and Hausa (verbal)

Context / Specific Skills, Knowledge and Experience:

• Computer skills (Microsoft Windows and Office applications)
• Knowledge and familiarity with north-east Nigeria and culture
• Knowledge of the local language (Hausa and Kanuri is an added advantage)
• Experience with start-up and new office settings

Behavioral Competencies (max 6):
These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Managing resources to optimize results
• Planning and delivering results
• Ability to work under pressure and meet deadlines
• Empowering and building trust
• Communicating with impact and respect
• Handling insecure environment

Performance Management:
The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• The Job Description
• The Work and Development Plan
• The Mid-term / End-of-trial Period Performance Review Template
• The End-term Performance Review Template
• The NRC Competency Framework

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