Field Engineer at Willers Solutions

Key Responsibilities

• Attend customer premises to install and configure internet and network equipment.
• Follow technical specifications and procedures to ensure proper installation and performance.
• Test and verify installed services to meet quality, speed, and reliability standards.
• Educate customers on equipment usage, maintenance, and basic troubleshooting.
• Diagnose and resolve network or equipment faults, ensuring timely issue resolution.
• Work with internal teams to escalate and resolve complex technical challenges.
• Maintain accurate records of service calls, installations, and customer feedback.
• Communicate clearly with customers to ensure a positive service experience.
• Recommend improvements or upgrades to customers based on their needs.
• Ensure all work complies with company standards, policies, and regulatory requirements.
• Conduct periodic quality checks and stay updated with industry best practices.

Requirements

• Candidates should possess a High school Diploma or equivalent technical certifications or a degree in a relevant field is an added advantage with 3 years experience.
• Proven experience in network installations within an ISP or telecommunications environment
• Strong understanding of networking concepts, protocols, and devices (routers, switches, modems, etc.)
• Skilled in diagnosing and resolving connectivity or equipment issues
• Familiarity with operating systems (Windows, Linux, macOS) and network diagnostic tools
• Excellent communication and customer service skills
• Ability to work independently and manage time effectively in field conditions
• Physical ability to lift and install networking equipment
• Valid driver’s license and willingness to travel to customer locations.