Field Engineer at Tizeti Network Limited

Job Summary

• We are looking for a proactive and technically skilled Field Engineer to support the installation, maintenance, and troubleshooting of our network infrastructure.
• The ideal candidate will be responsible for handling on-site technical operations, ensuring service reliability, and delivering excellent customer experience.

Key Responsibilities

• Carry out on-site installation of network equipment (routers, ONTs, switches, etc.)
• Troubleshoot and resolve customer connectivity issues efficiently
• Perform preventive and corrective maintenance on network infrastructure
• Diagnose faults across fiber, wireless, and IP networks
• Ensure timely resolution of tickets assigned from NOC or support teams
• Conduct site surveys and provide technical recommendations
• Escalate complex issues with accurate reporting and documentation
• Ensure compliance with HSE and operational procedures
• Provide customer education during and after installations

Requirements

• Candidates should possess a Second Class Upper Division OND/HND/B.Sc in Engineering, Computer Telecommunications, or related field
• 1–4 years of experience in field support or telecom/network operations is an added advantage
• Basic understanding of networking (IP addressing, routing, DHCP, NAT)
• Experience with fiber and wireless installations is an advantage
• Ability to troubleshoot under pressure and meet SLAs
• Good communication and customer service skills

Preferred Skills:

• Experience working with ISPs or telecom providers
• Familiarity with Mikrotik, Ubiquiti, or similar devices
• Knowledge of FTTH and GPON networks
• Ability to work independently in the field