Field Engineer at GE - General Electric

Location: Victoria Island, Lagos

Job Description Summary

• You will perform on time and accurate Preventative Maintenance in the various modalities of equipment. You will be aware of and follows all Field Modification Instructions (FMI) and/or Instrument Service Information (ISI) bulletins.
• You will work with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques and be responsible for driving customer satisfaction through Service Excellence.

Responsibilities

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GE Healthcare escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Qualifications

• Associate's or Bachelor's Degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field
• 5 or more years of experience servicing Healthcare equipment - X-Ray, Magnetic Resonance (MR), Life Care Solutions (LCS), Computed Tomography (CT), Mammography, Nuclear Medicine
• Experience with Web applications as well as Microsoft suite of products.
• Be able to comply with all customer access policies.
• Must be able to lift, carry, push, and pull up to assigned loads, unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
• Must have and maintain a valid Driver's License.
• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.