Fibre Optic Manager at Stretchit Concept Limited

Key Responsibilities
Fibre Network Maintenance & Management:

• Oversee the installation, maintenance, and troubleshooting of fibre optic networks to ensure high service availability and quality.
• Develop and implement preventive and corrective maintenance strategies to minimize downtime and service disruptions.
• Supervise fibre optic cable splicing, testing, and repairs, ensuring compliance with industry standards.
• Conduct root cause analysis of network faults and coordinate timely resolutions.
• Ensure optimal performance of fibre optic infrastructure through regular monitoring and upgrades.

Customer Interfacing & Relationship Management:

• Act as the primary point of contact for clients, providing technical support and addressing service-related concerns.
• Maintain strong relationships with customers by ensuring efficient service delivery and proactive communication.
• Provide technical guidance and solutions to clients, ensuring their network needs are met effectively.

Project Management & Team Leadership:

• Lead and coordinate field teams, ensuring timely execution of fibre optic projects.
• Collaborate with cross-functional teams to optimize service delivery and network performance.
• Train and mentor junior engineers and technicians on fibre maintenance best practices.
• Ensure compliance with health, safety, and regulatory standards in all fibre operations.

Vendor & Stakeholder Coordination:

• Work closely with third-party vendors, contractors, and service providers to manage fibre projects efficiently.
• Ensure timely procurement of materials, tools, and resources needed for fibre network maintenance.

Qualifications & Requirements

• Bachelor’s degree in Electrical/Electronic Engineering, Telecommunications Engineering, Computer Engineering, or a related field.
• Minimum of 5 years’ experience in fibre optic network maintenance and management with a Telecom company in Nigeria (excluding Glo).
• Strong understanding of fibre optic network design, splicing, testing, and fault resolution.
• Experience in a customer-facing role, with excellent relationship management skills.
• Proficiency in OTDR testing, power meter testing, and fibre troubleshooting tools.
• Strong leadership, project management, and communication skills.
• Ability to work under pressure and manage multiple projects simultaneously.
• The ideal candidate will have a strong background in fibre network maintenance, a proven track record with any Telecom company in Nigeria, and experience in a customer-facing role.