Fiber Field Team Lead at Timeless Telecom

Job Summary

• We are seeking an experienced and proactive Fiber Field Team Lead / Manager to supervise and coordinate a team of fiber field engineers responsible for the installation, maintenance, and repair of fiber optic systems for residential, SME, and enterprise clients (FTTH, Backbone, P2P).
• The ideal candidate will combine technical expertise with strong leadership, ensuring that projects are executed efficiently, safely, and to the highest standards.

Key Responsibilities
Team Leadership and Management:

• Supervise day-to-day activities of fiber field engineers and technicians across multiple projects.
• Assign tasks and monitor progress to ensure timely execution of installation and maintenance jobs.
• Train, mentor, and evaluate team members to enhance technical capabilities and performance.
• Ensure accurate reporting from all field engineers (daily reports, fault reports, splicing records).

Project Oversight:

• Review and approve field survey reports, installation plans, and splicing schedules.
• Coordinate with other departments (network operations, customer service, enterprise support) to align field activities with business needs.
• Manage resource allocation (tools, vehicles, materials) for all field operations.

Technical Support:

• Assist team with complex troubleshooting, testing, and repair of fiber optic networks (using OTDR, Power Meter, VFL, etc.).
• Validate splicing and testing results; ensure accuracy and compliance with technical standards.
• Review completed work for quality assurance and ensure all installations meet safety and industry standards.

Customer Engagement:

• Handle escalated issues and complaints from customers with professionalism and efficiency.
• Ensure high levels of customer satisfaction through timely service delivery and issue resolution.
• Maintain clear communication with clients and stakeholders on project updates and timelines.

Compliance and Safety:

• Enforce adherence to company safety procedures, PPE usage, and compliance protocols on all job sites.
• Conduct routine inspections to ensure proper safety practices and quality standards are followed.
• Keep up-to-date with changes in industry regulations and standards.

Qualifications & Experience

• HND, B.Tech, or Bachelor's Degree in Electrical Engineering, Telecommunications, or related field.
• 3 - 5 years experience in fiber optic network installation and maintenance.
• 1 - 2 years in a supervisory or managerial role within the telecoms industry (particularly ISP).

Key Requirements

• In-depth understanding of FTTH, Fiber P2P, and Backbone network structures.
• Proficient in using fiber testing tools and splicing equipment.
• Strong leadership, planning, and communication skills.
• Ability to multitask and lead teams in a fast-paced field environment.
• Excellent problem-solving skills and attention to detail.