Female Front-Desk Officer at Oppein Abuja

Job Descripiton

• We are searching for a driven Front Desk officer to work hard to aid the company in achieving its targets.
• To achieve these objectives, the Front Desk officer will be required to warmly welcome visitors and clients to the showroom, answer phone calls receptively, and ensure the frontdesk has a warm and receptive feel.

Responsibilities

• Welcome visitors and clients, and ensure they are comfortable.
• Channel client's queries to the right department/person.
• Provide administrative/secretarial support as and when needed
• Answer phone calls.
• Receive and Respond to correspondence.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Maintaining a database of customers and issuing KYC forms to walk-in clients.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.

Requirements

• Minimum of a B.Sc
• 0-3 years experience
• Good Interpersonal skills and Customer Service Orientation
• A degree in any course is highly advantageous.
• Prior experience as a front desk officer, ideally at a similar company.
• Time & self-management skills
• Ability to create and manage spaces that are engaging and welcoming.
• High interpersonal skills.
• Tech-savvy and able to manage social media handles
• Effective Communication and good command of written/spoken English
• Outstanding teamwork, communication, and customer service abilities.
• Basic Secretarial Skills