Female Customer Service Representative at Kuddy Cosmetics

Job Description

• We are currently recruiting a Customer Service Representative. As an E-commerce customer service you are responsible for handling inquiries, complaints, and other issues from customers who have purchased products or services online.
• To be successful in this role you must be sympathetic, empathetic, analytic thinker and should have a flair in interacting with people, you must be able to quickly assess any situation at hand and determine the best course of action to take.

Job Responsibilities

• Act as a liaison for the company by managing all interactions to customers via all social media platforms, providing information about products and services including pricing, availability, delivery options, and order status
• Providing customer support responding to customer enquiries and complaints in a timely and professional manner via email, phone, or social media channels such as whatsapp and instagram.
• Perform telemarketing job function by making cold calls to customers to further promote sales and provide after sales service support to customers
• Handle and track all online retail orders via social media platforms and send direct links of products to customers on the Kuddy website as needed
• Send tracking numbers to customers where necessary
• Ensure order to delivery time of products is time-bound at all times
• Maintain and update the online customer list on a monthly basis
• Generate sales leads that develop into new customers via social media.
• Assist and contribute effectively to the overall growth and functionality of Kuddy Cosmetics and the E-Commerce team
• Submit a detailed report of all work done at the end of every month.

Qualifications

• Interested candidates should possess a relevant qualifications with 3-4 years experience.