Female Customer Care Representative at Pickmeup

Location: Benin City, Edo

Job Description

• Monitor the operation and general activities of customers and drivers
• Monitor drivers relationship with customers
• Identifying trends and rending optimum service to customers
• Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved
• Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services
• Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process
• Establish and maintain professional friendly relationship with drivers
• Collaborate with relevant departments e.g marketing in deploying promos and other activities
• Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development
• Provide weekly report for all activities and department.

Eligibility

• Candidates should possess a Bachelor's Degree, HND or OND qualification
• Applicant must have 0 to 1 year experience with a ride-hailing firm with IT knowledge
• Applicant must possess good computer and telecommunication skills
• Applicant must be innovative and creative
• Applicant must have the ability to work to achieve set targets and goals
• Applicant must have the ability to work in a competitive environment.