Female Administrative Support Officer at Millie's British International School(MBIS)

Job Description

• We believe first impressions count and we take great pride in being known for our attention to details and service excellence. Our vision is to create a welcoming school front office that is unique with focus on superb customer service.
• We are looking for someone who believes in great customer service and is committed to delivering such.
• You will be expected to work with the rest of our team to ensure an effortless and efficiently run front office; whilst presenting and providing the best in customer experience for all our stakeholders. Professionalism is key.

Daily Duties

• Provide a high quality, professional service in the school reception, and within the school administration team
• Complete reception duties efficiently and to provide a professional and positive welcome to all visitors, pupils and staff
• To deal with enquiries, by email, telephone and in person in an efficient and courteous manner and to ensure accurate information is passed to the relevant parties similarly; maintaining confidentiality at all times
• Comply with and support the implementation of all School and policies and procedures
• Ensuring records, computer systems and information are maintained accurately
• Action and responds to email instructions
• Liaising with the on-site security team where appropriate and ensuring strict security procedures are adhered to
• Ensuring reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Updating calendars and scheduling meetings

Requirements

• Candidates should possess a BA / B.Sc / B.Ed Degree in English Language / Business Administration / Management gained from a reputable Institution
• Minimum of 3 years demonstrable post qualification experience of working in a similar role in a school or in a corporate office environment
• Must reside in Ibadan and be able to easily commute to Jericho, Ibadan
• Exceptional communication skills, both written and oral; including listening and articulation
• Excellent interpersonal skills and ability to work within professional boundaries and relate well with visitors, pupils and staff
• Organisational skills to include ability to work in a fast-paced environment where exceptional level of service is required to be maintained, whilst managing multiple tasks, handling interruptions and prioritising effectively to meet deadlines
• Ability to remain calm and effectively manage and respond to difficult people or situations
• Ability to identify and analyse problems and use own judgement to produce an acceptable solution
• Understands the importance of, and has great, attention to detail
• Professionally presented, self-confident and smartly dressed at all times
• Excellent IT skills - including use of internet, e-mail, databases, Word, Excel and PowerPoint.