Facility Manager at The Label Store

Department: Operations / Administration
Reports To: General Manager / Head of HR

Job Summary

• The Facility Manager is responsible for ensuring all company facilities, stores, offices, and equipment are safe, clean, functional, and well-maintained at all times.
• The role involves managing maintenance, vendors, safety compliance, and facility staff to support smooth business operations.

Key Duties & Responsibilities
Facility Maintenance & Operations:

• Oversee day-to-day maintenance of all buildings, stores, offices, and utilities
• Ensure prompt repair of electrical, plumbing, HVAC, generators, freezers, ACs, and other equipment
• Develop and implement preventive maintenance schedules
• Ensure all facilities are opened, closed, and secured properly
• Source, negotiate, and manage vendors, technicians, cleaners, and security providers
• Supervise all outsourced services and ensure quality delivery
• Verify vendor invoices and work done before payment approval
• Ensure compliance with health, safety, fire, and environmental regulations
• Ensure fire extinguishers, first aid kits, and safety equipment are available and serviced
• Conduct regular safety inspections and report risks
• Supervise cleaners, drivers, security, and maintenance staff
• Prepare duty rosters and ensure adequate coverage
• Train facility staff on safety, cleanliness, and proper use of equipment
• Maintain an asset register for all facility equipment and furniture
• Manage facility budget and control maintenance costs
• Keep records of maintenance, repairs, and service contracts
• Submit weekly facility inspection reports to Management
• Report faults, emergencies, and urgent repairs immediately

Key Performance Indicators (KPIs)

• Zero prolonged facility downtime
• Prompt response to maintenance requests (within 24 hours)
• Clean and safe facilities at all times
• Compliance with safety standards
• Effective vendor and cost management.

Qualifications & Experience

• BSc / HND in Facility Management, Engineering, Estate Management, Building Technology, or related field
• 3-5 years experience as a Facility Manager / Maintenance Manager
• Professional certification in Facility Management is an added advantage

Skills & Competencies:

• Strong knowledge of electrical, plumbing, HVAC, and general building maintenance
• Excellent leadership, organization, and problem-solving skills
• Good communication and negotiation skills
• Ability to manage multiple sites and work under pressure
• Good reporting and computer skills (MS Word, Excel).