Facility Manager at Domeo Resources International (DRI)

Main Function

• The Hotel Facility Manager is responsible for the overall maintenance, safety, and functionality of the hotel’s physical assets, including buildings, equipment, utilities, and grounds. The role ensures that the hotel facilities operate efficiently, safely, and in compliance with health, safety, and environmental standards while delivering exceptional comfort and service to guests.
• The ideal candidate must possess strong technical expertise, leadership, and organizational skills, with the ability to manage multiple maintenance and operational tasks in a dynamic hospitality environment.

Role Responsibilities
Facility Operations and Maintenance:

• Oversee all maintenance and repair activities across the hotel property, including electrical, plumbing, HVAC, and mechanical systems.
• Develop and implement preventive maintenance programs to ensure uninterrupted operations.
• Supervise maintenance staff and coordinate external contractors or service providers.
• Monitor facility systems and utilities to ensure efficiency and safety.
• Ensure timely response to maintenance requests from guests or hotel departments.

Property Management:

• Ensure the hotel’s infrastructure, fixtures, and amenities are kept in optimal condition.
• Maintain the overall appearance and functionality of guest rooms, public areas, and back-of-house spaces.
• Coordinate with housekeeping and front office teams to ensure maintenance issues are resolved quickly.
• Conduct regular property inspections and report on facility condition, maintenance needs, and improvement opportunities.
• Manage renovations, refurbishments, and upgrade projects within budget and time constraints.

Health, Safety, and Compliance:

• Enforce compliance with all safety, fire, and environmental regulations.
• Develop and maintain hotel safety policies and emergency response plans.
• Conduct safety audits and ensure fire alarms, extinguishers, and emergency exits are operational.
• Train staff on safety procedures, emergency preparedness, and hazard prevention.
• Maintain accurate records of compliance inspections and certifications..

Energy and Utility Management:

• Monitor utility consumption (electricity, water, gas, and fuel) and implement energy-saving measures.
• Manage the operation of generators, boilers, and other power systems.
• Identify and implement cost-reduction opportunities through efficient resource management.
• Ensure uninterrupted power and water supply for guest comfort and operational continuity.

Vendor and Contract Management:

• Coordinate with external contractors for specialized maintenance, repairs, or installations.
• Negotiate service contracts and ensure adherence to agreed terms and performance standards.
• Evaluate contractor performance and maintain an approved vendor list.
• Oversee procurement of maintenance supplies and equipment.

Budgeting and Cost Control:

• Prepare and manage the hotel’s facility and maintenance budget.
• Control maintenance costs while ensuring quality and efficiency.
• Maintain accurate records of expenditures, repairs, and maintenance schedules.
• Recommend capital improvements or upgrades for management approval.

Guest and Staff Support:

• Ensure all hotel facilities operate at optimal comfort levels for guests and staff.
• Respond promptly to guest complaints regarding maintenance issues and ensure resolution.
• Collaborate with all departments to support seamless operations and guest satisfaction.
• Promote a culture of service excellence and proactive facility management.

Team Leadership and Development:

• Lead, train, and supervise maintenance and technical staff.
• Assign duties, monitor performance, and conduct regular team meetings.
• Encourage teamwork, accountability, and adherence to operational standards.
• Support staff development through coaching and technical training.

Experience / Qualification

• Bachelor’s degree or HND in Facility Management, Engineering, Building Technology, or related field.
• 5–8 years of relevant experience, with at least 3 years in a hotel or hospitality facility management role.
• Professional certifications in Facility Management, Engineering, or Health & Safety (e.g., IFMA, HSE) are an added advantage.
• Proven experience managing building systems, maintenance teams, and vendor relationships.
• Strong understanding of hotel operations and guest service standards.

Competencies / Skills:

• Strong technical knowledge of building systems (electrical, mechanical, plumbing, HVAC).
• Excellent leadership and people management skills.
• Good knowledge of preventive and corrective maintenance practices.
• Understanding of health, safety, and environmental regulations.
• Strong budgeting and cost control abilities.
• Analytical thinking and problem-solving skills.
• Excellent communication and organizational skills.
• Ability to manage multiple projects and prioritize effectively.
• Proficiency in Microsoft Office Suite and maintenance management systems.

Behavioural Qualities/Other Competences

• Integrity, professionalism, and reliability.
• Strong attention to detail and accountability.
• Calm and efficient under pressure.
• Proactive, results-oriented, and hands-on approach.
• Team player with excellent interpersonal skills.
• Commitment to guest satisfaction and service quality.
• Adaptable and responsive to operational demands.
• Strong work ethics and dedication to continuous improvement.