Experience Officer at GIG Logistics

Key Responsibilities

• Sell bus ticket at GIGM terminals to walk in guest.
• Make and/or change travel reservation for walk in guest using the online booking system.
• Create and maintain guest reservation records.
• Announce arrival and departure information using the public address system.
• Assist in guest luggage check in.
• Ensure customer complaints and emergency concerns are escalated to the appropriate quarters.
• Adhere to the company’s policy on guaranteed reservations and no-shows.
• Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
• Resolve service problem by clarifying the guest complaint via phone, email and in person.
• Forward booking/traveling reschedule request to the concerned unit.
• Serve guests by providing service information related to travelling schedule, fare and payment.
• Promote the online booking, app downloads and other products and services of the company to customers.

Education and Work Experience

• Minimum of Bachelor’s Degree or HND in any relevant discipline.
• Minimum of two (2) years of cognate experience in Customer Service / Care.

Skills and Competencies:

• Excellent Customer Service.
• Effective Written and Verbal Communication.
• Computer Literacy.
• Exceptional time management.
• Problem-Solving Skills.
• Neat and Professional Appearance.
• Outstanding interpersonal skills.
• Ability to Stay Calm Under Pressure.
• Organized and Detail-Oriented.
• Able to Work a Flexible Schedule.