Experience Curator /Product Development Analyst at Mixta Nigeria

A seasoned product development personnel adept at working with a diverse and high-profile clientele and building lasting relationships with customers to facilitate business goals. He / She will creatively weave together a pool of personalized activities and experiences for guests and sell seasonal and bespoke products that appeal to each clientele.

MAIN RESPONSIBILITIES

• Curate personalized experiences for guests
• Develop annual calendar containing seasonal product offerings for corporate and retail guests
• Re-invent event spaces in well-designed and intentional ways to create relevant, unprecedented, and memorable guest experiences.
• Support team members in handling guest requests and inquiries to ensure that a positive outcome is achieved
• Demonstrate a high level of customer service at all times at the Welcome Center and Corporate Lodgereception desk
• Identify opportunities to further improve, customize, or personalize a guest's experience.
• Advise team of any special events or VIP Guests on the property for events or for general accommodations
• Understand thoroughly all hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Ability to creatively plan/program ideas that bring the property identity to life from initiation to execution; adapt and revise plans as developments necessitate in real-time.
• Handle activity/reservation changes and challenging situations that arise unexpectedly, and ensuring that our guests do not experience disruptions or difficulties with their experiences
• Use up-selling techniques to promote services and facilities at Lakowe LakesGolf and Country Estate.
• Ensure Team Members have current knowledge of all the products and facilities at Lakowe Lakes Golf and Country Estate.
• Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
• Maintain a good working relationship with Team Members in other departments (Banquets, Housekeeping, Spa, and Maintenance)
• Supervise operations of all leisure activities (paddle boat, bird watching, etc.)

SKILLS

• Enthusiastic with excellent communication and interpersonal skills
• Ability to coordinate multiple projects and make smart decisions that support resort operations.
• Positive can-do attitude
• Innovative/Out of the box thinker
• Professional networking, partnership sourcing, and negotiating skills.
• Extremely creative
• Commitment to delivering a high level of customer service
• Must have strong organizational skills.
• An eye for visual detail
• Strong leadership, management and decision-making skills
• Project Management Skills
• Excellent Communication Skills
• Great time management and organizational abilities
• Ability to work under pressure and meet tight deadlines
• Attention to detail
• Ability to multitask effectively
• Ability to work on your own and as part of a team
• High level of IT proficiency

EXPERIENCE AND EDUCATION

• University Degree in business management or the humanities.
• Additional degree or certificate in hospitality will be an advantage.
• Five years’ experience in a luxury hotel environment/ Event Management
• Knowledge of Microsoft office
• Basic accounting skills