Experience Centre Consultant at Simba Group

Job Summary

• The Experience Centre Consultant converts a customer's energy needs into a tailored power solution through a structured, consultative approach. This is not just a product-push role — it is a diagnostic advisory role.
• The right candidate starts every conversation with questions, not products, and builds a recommendation around what the customer actually needs.

Responsibilities

• Engage walk-in customers warmly and professionally, and open every interaction with discovery — understanding the customer's needs before presenting any solution.
• Design and present tailored energy system recommendations based on each customer's requirements.
• Generate written quotations for every consultation and present pricing with clarity and confidence.
• Close sales consultatively — guide the customer to a decision without pressure.
• Coordinate post-sale processes including installation scheduling and customer communication.
• Process payments accurately and issue documentation for every transaction.
• Maintain up-to-date records of all customer interactions, leads, and follow-ups in the CRM.
• Follow up on unconverted leads in a timely and professional manner.
• Maintain the assigned display area in excellent condition at all times.
• Uphold the Simba Den brand and presentation standard on every shift.

Qualifications

• Educational Qualification: Bachelor’s Degree or its equivalent in Business, Marketing, or a related field.
• Experience: 1 - 3 years of experience in retail sales.
• Experience in a similar industry will be an added advantage.
• Strong negotiation and persuasion skills.
• Excellent verbal and written communication skills.
• Ability to work in a target-driven environment.
• Knowledge of power backup solutions (inverters, batteries, solar products) is an advantage
• Strong customer service orientation and problem-solving abilities.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) for reporting and presentations
• Not more than 32 years old.

Skills Requirements:

• Consultative selling ability — leads with discovery and needs assessment, not product pitches.
• Confident communicator — able to explain complex technical products in simple, clear language.
• Comfortable engaging high-net-worth and professional customers.
• Self-motivated and target-driven — tracks own performance and takes initiative.
• Competent with technology — tablets, digital display systems, and CRM platforms.
• Strong follow-through — closes the loop on every customer interaction and lead.