Executive Assistant at Global Profilers

 JOB DESCRPTION FOR AN EXECUTIVE ASSISANT

Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are currently recruiting for an experienced Executive Assistant for our client a medical personal.

Summary

This position requires the candidate to provide an enhanced level of administrative duties. Candidate must be able to work independently with the goal of managing the service schedule including all coordination of patient care associated with services. Candidate will be responsible for a variety of activities, as well as assisting with long-term initiatives and handling more urgent requirements. A good fit for this position is someone who is responsive, thoughtful, self-directed, upbeat, and looking for a new challenge.

Job Description

• Develop relationship and contact with clients.
• Complete calendar management: schedule appointments for patients and monitor the doctor's schedule to ensure there are no overlaps or overbookings.
• Keeping thorough and accurate records.
• Manage patient calls, questions and medical programs; complete all medical, admin and service follow up.
• Greeting visitors and determining the reason for their visit before directing them to the appropriate department.
• Record data in the patient's chart at the including visit documentation, medical questions and updates, follow up, prescriptions, etc.
• Develop relationships and contacts with clients.
• Develop referral stream and key relationships with patients by providing exceptional service, follow up and care.
• Collect and organize records, maintain electronic charts and all client/surgical/program/medical information and data.
• Provide clients and doctors with everything they need before, during and after visits, such as paperwork, results of diagnostic tests, the patient's medical history and referrals, prescriptions, referrals, etc.
• Set expectations for each program
• Discuss costs and fees of visits and services in an appropriate, professional manner
• Record data in the patient's chart at the including visit documentation, medical questions and updates, follow up, prescriptions, etc.
• Prepare and complete all paperwork, orders, insurance arrangements, etc.
• Coordinate and manage client flow and experience within our office.
• Ensure client has the best experience possible from beginning to end, great follow up from their visits and get everything they need.
• Ensure physician is prepared for all contacts, calls, visits and meetings.
• Support physician in managing workflow and completing tasks and responsibilities according to appropriate timelines
• Full calendar management of medical business calendar and travel.
• 1 week on call. 10% travel.

Qualifications

• Polished, professional and tactful.
• Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations
• Ability to maintain confidentiality of sensitive information
• Ability to remain calm under pressure and apply sound judgment
• Ability to solve problems and identify solutions
• Ability to speak and write effectively at a level appropriate for the job
• Knowledge of computer systems and software used in functional area

Competencies:

• We are especially looking for high-touch, concierge type hospitality with EXCELLENT Customer Service Skills. 
• Outstanding written and verbal communication skills.