Executive Assistant/ Customer Service Officer at Owens and Xley

Location: Lekki

Job Overview

The Executive Assistant/ Customer Service Officer is responsible for managing the time and schedule of the Creative Director, liaise between customers, key staff members and external public relation agents.

Duties and responsibilities

Basic Responsibilities:

• Produce information by transcribing, formatting, inputting, editing, retrieving, copying and transmitting text, data and graphics
• Conserve the creative Director’s time by reading, researching and routing correspondence, drafting letters and documents, collecting and analyzing information and initiating telecommunications
• Maintain the Creative Director’s appointment schedule by planning and scheduling meetings, conferences, teleconferences and travel.
• Represent the Creative Director by attending meetings in her absence
• Welcome guests and customers by greeting them in person or on the telephone, answering and directing their enquiries
• Maintain customer confidence and protect operations by keeping information confidential
• Maintain office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, evaluating new office products, placing and expediting orders for supplies, verifying receipt of supplies
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies.
• Contribute to team effort by accomplishing related results as needed

General Responsibilities:

• Resolve product or service problems by clarifying the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up with client and in-house team to ensure resolution
• Prepare product or service reports by collecting and analyzing client information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Build sustainable relationships of trust through open and interactive communication
• Create communication template and guideline
• Go the extra mile to engage clients without crossing familiarity boundaries
• Resolve clients’ complaints via phone, email, mail or social media
• Assist with placement of orders, refunds, or exchanges
• Take client’s payment information and other pertinent information such as addresses and phone numbers
• Book, reschedule or cancel consultation appointments

• Confirm all sketches are drawn by the designer and approved by the client
• Follow up with production team to ensure delivery of said outfit(s) at the estimated time.

Job Specifications

•  HND or BSC in any related discipline
• 1-2 years’ experience in a client service role
• Experience in the fashion industry is a plus

Competencies and Requirements

• High proficiency in MS Office Suit
• Must be able to prepare management reports and correspondence
• Comfortable in both a leadership and team-player role, manages team members, leads meetings, and supervises when needed
• Excellent written and verbal communication skills
• Attentiveness and listening skills
• Excellent time management skills, ability to prioritize