Executive Assistant – Customer Relationships at The People Practice

Job Objective(s)
To assist CEO in organising Media, Public and Customer Relations plan and activities for the company

Responsibilities

• Executive Assistant to the CEO
• Maintains the calendar of the CEO
• Coordinate CEO’s Schedules & Itineraries
• Attends to external parties (Guests, Visitors, Partners, Vendors, etc)

General Administration

• Customer Relationship Management Champion
• Manages primary customer interfaces: i.e. Showroom Welcome Desk, Social Media, Telephones, Emails and Websites
• Interacts with customers visiting the Showroom and intimates them with portfolio of products and services
• Aims to provide world-class, satisfactory experience to customers at all time.
• Focused on the WOW Factor
• Manage Client’s Satisfaction Levels based on Quality of the Overall Experience and Exceeding their Expectations
• Follow up with customers and clients based on their requirements and ensure that needs are fulfilled to client’s satisfaction
• Apply great sensitivity to client’s needs at all times during the design and execution of solutions and always aim, in collaboration with the Design & Execution teams, towards the customers’ satisfaction
• Manage Client’s Satisfaction Levels based on Quality of the Overall Experience and Exceeding their Expectations.

Events Manager
Design, plan and execute events working with the CEO and external parties (partners, consultants, etc)

Qualifications
Second Class Upper 1st Degree in any relevant field

Minimum 2-3 Years Post-NYSC Experience

Competencies required

Functional Competencies

• Strategic & Business Perspective, Customer Engagement & Needs Assessment
• Product/Service Knowledge, Market & Customer understanding

Human Relations skills

• Database Administration and Information Gathering & Analysis
• Events Planning, Budgeting & Management
• Quality Management
• Influencing/Negotiation
• Quality Management

Organisational Competencies

• Oral and Written Communication
• Planning, Personal Organisation & Personal Effectiveness
• PC/personal productivity tools – Words for windows, Excel, PowerPoint, Microsoft project and Electronic mail
• Social Media Competency

Attributes

• Integrity
• Innovation/creativity (Ability to think outside the box)