Estate Facility Manager at International Facilities Services Limited - IFS

Job Summary

• The Estate Facility Manager is responsible for the effective management, maintenance, and smooth operation of residential estate facilities.
• The role ensures that all infrastructure, services, and vendors operate efficiently while maintaining safety, service quality, and resident satisfaction.

Key Responsibilities
Estate Operations & Maintenance:

• Oversee daily facility operations within the estate
• Ensure proper maintenance of buildings, roads, drainage, lighting, water supply, and common areas
• Plan and supervise preventive and corrective maintenance activities
• Monitor utility systems such as power supply, generators, water treatment plants, and pumps
• Respond promptly to facility-related emergencies.

Vendor & Contractor Management:

• Supervise service providers including cleaners, security, gardeners, waste managers, and technicians
• Ensure vendors deliver services according to agreed standards and schedules
• Verify work completed and approve service reports
• Escalate vendor performance issues when necessary.

Staff Supervision:

• Supervise estate facility staff and site supervisors
• Prepare duty rosters and work schedules
• Monitor attendance, discipline, and performance
• Provide guidance and basic training to on-site staff.

Health, Safety & Compliance:

• Ensure compliance with safety procedures and company policies
• Conduct regular safety inspections and risk assessments
• Ensure proper use of equipment and personal protective equipment (PPE)
• Report incidents, hazards, and accidents appropriately.

Resident & Stakeholder Relations:

• Serve as the main point of contact for facility-related complaints and requests
• Resolve resident concerns professionally and within agreed timelines
• Maintain good working relationships with estate management committees and residents.

Reporting & Documentation:

• Prepare daily, weekly, and monthly operational reports
• Maintain accurate maintenance logs and records
• Track expenses related to estate facilities and services
• Support audits and inspections when required.

Requirements & Qualifications

• Bachelor’s Degree or HND in Engineering, Facilities Management, Estate Management, or a related field
• Minimum of 5 years experience in facilities or estate management
• Previous experience managing residential estates is an advantage.

Other Requirements:

• Ability to work under pressure and respond to emergencies
• Willingness to work extended hours when required
• High level of integrity and professionalism.

Skills & Competencies:

• Strong knowledge of estate infrastructure and facility operations
• Good leadership and people management skills
• Ability to manage multiple service providers
• Strong communication and problem-solving skills
• Basic computer skills (Microsoft Word, Excel, reporting tools).

Working Conditions:

• Based on-site within the estate
• May require weekend or emergency call-out duties.