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  • Posted: Mar 3, 2023
    Deadline: Mar 31, 2023
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    Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability.
    Read more about this company

     

    Entry-level Tele-Collections Officer

    Job Description

    • Manages recovery of overdue loan
    • Contacting customers daily /weekly and informing them of their overdue loans
    • Following up with customers daily/weekly on previous payment redemption date
    • Advising customers on the best payment options and negotiating suitable payment plans.
    • Thoroughly understands assigned portfolio and product
    • Responding to customer queries and escalating accordingly
    • Maintaining accurate, up-to-date customer account information
    • Reporting accurate customer feedback daily/weekly.

    Requirements

    • Interested candidates should possess a Bachelor's Degree in relevant fields with 0 - 2 years work experience.

    Method of Application

    Interested and qualified candidates should send their CV to: careers@mwanga.ng using the Job Title as the subject of the email.

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