Enterprise Suport Engineer at Proten

A Client of ours; a major ISP in Nigeria is looking to fill the position of an Enterprise Support Engineer. Find below details.

Location: Lagos
Experience: 1 - 2 Years

Roles and responsibilities:

• Provide end-to-end support for Enterprise services in terms of implementation, day-to-day
• operations and, monitoring and reporting.
• Maintain faster Response time to meet SLA.
• Responsible for preventive & corrective measures to meet network target KPIs.
• Responsible for fault and performance management of the network.
• Escalate with other network teams to resolve customer related issues within SLA.
• Coordinate with different departments to ensure timely support & solution to enterprise customers.
• Provides analysis and root cause diagnosis for customer-related issue for corrective
• maintenance.

Qualification Requirements:

• Graduate / Diploma in Electronics & Communication or equivalent.
• CCNA Certification.

Knowledge & Skills:

• Working knowledge of Cisco network switches and routers.
• Work experience in ISP / Telecom Domain is an add-on
• In-depth knowledge of switching & routing protocols, IP sub-netting, VLAN, VPN, VRRP, ISIS,
• OSPF, MPLS, STP, Q-in-Q.
• Working knowledge of Cisco switching and routing equipment, SD-WAN, WTTH, FTTH, Point-to-
• point & Point-to-multipoint Radio setup.
• Knowledge of Network monitoring tools such as PRTG, OP Manager.