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  • Posted: Jan 14, 2021
    Deadline: Jan 18, 2021
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    Proten is an international Human Capital Development firm that offers a wide range of Training, Coaching and Consulting services to individuals, small businesses and corporate and governmental organisations. Our client base spreads across Europe and Africa with head offices in London, United Kingdom and Lagos, Nigeria. Human Capital is undoubtedly one of the...
    Read more about this company


    Enterprise Suport Engineer

    A Client of ours; a major ISP in Nigeria is looking to fill the position of an Enterprise Support Engineer. Find below details.

    Location: Lagos
    Experience: 1 - 2 Years

    Roles and responsibilities:

    • Provide end-to-end support for Enterprise services in terms of implementation, day-to-day
    • operations and, monitoring and reporting.
    • Maintain faster Response time to meet SLA.
    • Responsible for preventive & corrective measures to meet network target KPIs.
    • Responsible for fault and performance management of the network.
    • Escalate with other network teams to resolve customer related issues within SLA.
    • Coordinate with different departments to ensure timely support & solution to enterprise customers.
    • Provides analysis and root cause diagnosis for customer-related issue for corrective
    • maintenance.

    Qualification Requirements:

    • Graduate / Diploma in Electronics & Communication or equivalent.
    • CCNA Certification.

    Knowledge & Skills:

    • Working knowledge of Cisco network switches and routers.
    • Work experience in ISP / Telecom Domain is an add-on
    • In-depth knowledge of switching & routing protocols, IP sub-netting, VLAN, VPN, VRRP, ISIS,
    • OSPF, MPLS, STP, Q-in-Q.
    • Working knowledge of Cisco switching and routing equipment, SD-WAN, WTTH, FTTH, Point-to-
    • point & Point-to-multipoint Radio setup.
    • Knowledge of Network monitoring tools such as PRTG, OP Manager.

    Method of Application

    This job has expired. Application is no longer allowed

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