Enterprise Implementation Manager at JSK Consulting Group

Job description

• Deliver new service requests from the sales pipeline to meet revenue targets for the business unit.
• Plans and coordinates the delivery of new service activation requests from the sales pipeline through to service acceptance and billing.
• Liaise with cross functional teams, to manage and coordinate implementation of agreed tasks within defined timelines.
• Provides situational reports relating to progress of each assign project.
• Maintains documentation of project related detail for effective tracking of designs for various customer solutions
• Liaises with IP Team to ensure service activations are finalized and perform quality checks to assure first time customer service acceptance
• IP Network/ MPLS project support
• Demonstrates good understanding of basic IP requirements
• Produces and updates topology diagrams for newly delivered projects.
• Ensures a timely delivery of projects
• Engages in nominated IP related projects and supports the migration of key services to the MPLS backbone when required.
• Process Optimization and SLA fulfilment.
• Supports the 4 way reconciliation process to ensure accurate link count, billing accuracy and effective inventory management
• Continuously works with cross functional stakeholders to evaluate business processes and instigate process improvements
• Ensures relevant documentation is maintained and keeps the service catalogue updated with project related records.
• Ensures the process of solutions delivery is optimized from hardware is patch through to installation, integration, testing and operational handover.
• Keeps proper project records on all aspects of the project delivery.
• Manage and co-ordinate support and service engineers in attending to customers’ service requests and resolving same within SLA targets with the aim of meeting Key Performance Indices (KPIs).
• Ensure Network Availability of 99.5% and <5% error rate on rejected delivered links due to poor project delivery.
• Contribute to achieving 99.5% availability by delivering new service requests/links with a minimum error rate and at acceptable sign off margins.
• Supports the IP operations team in troubleshooting and fixing any new links which have been rejected by customers due to poor quality or error in delivery.

Educational Level: Must have:

• A B.Eng. / B.Sc./B.Tech. other first Degrees in relevant disciplines.
• MBA will be an added advantage
• PMP or Prince2 project management methodology will be an advantage.
• CCNA/CCNP/AWS also an advantage.
• ITIL v3 also an advantage,

Working Experience:

Must have:

• At least 5 years post National Service work experience in Enterprise network deployments (IP/MPLS/Transmission/SDWAN/Cloud)
• Must have experience in managing telecom projects, Business Development and Client relations.
• Working knowledge of project management best practices
• At least five (2) years’ experience in a project management role in Telecoms.