Enterprise Application Support Engineer at Cornfield Group

Primary Duties & Responsibilities:

• Possessing specialist knowledge of operating systems, devices, applications, and software.
• Providing technical support to teams within the organization, and to external clients when required.
• Assisting with systems integrations.
• Managing ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date.
• Maintaining and updating technical documents and procedures.
• Identifying and resolving technical issues.
• Managing coordination at a local and international level where required.
• Delivering regular and customized training to teams within the business.
• Preparing maintenance plans and upgrading schedules for the business’s systems.
• Developing reports for teams across the business

Job Requirements:

• Advanced knowledge of front-end and back-end programming languages, such as C++, Javascript, Python, and Ruby.​
• Ability to manage code migration, document configuration changes, and monitor performance.​
• Exceptional ability to provide front-end support to internal departments and web-based clients.​
• Advanced proficiency in determining the causes of application errors and repairing them.​
• Knowledge of Advanced Encryption Standards (AES).​
• Ability to keep up with innovation in application design.​
• Exceptional communication skills.​

Skills: Technical Skills

• Intimate knowledge of an organization’s computing systems.
• Ability to explain complex ideas to those with limited IT and systems knowledge.
• Exceptional verbal and written communication skills.
• Listening ability and patience.
• Extraordinary customer service and relationship management experience
• Critical thinking skills
• Ability to learn and understand IT Management Software
• Ability to diagnose and solve application issues.