Enterprise Account Manager at CloudPlexo

Role Description:

• We are looking for an Enterprise Account Manager to drive revenue growth across SMB and enterprise accounts, build strong customer relationships, and create new business opportunities across cloud and technology solutions.
• The ideal candidate will be commercially driven, customer-focused, and confident managing the full sales cycle from lead generation to deal closure and account expansion.
• The Enterprise Account Manager is a full-time, on-site (hybrid) role based in Lagos.

Key Responsibilities:

• Manage and grow SMB and enterprise customer accounts.
• Generate, qualify, and convert leads into revenue opportunities.
• Build and maintain a healthy sales pipeline and accurate forecasts.
• Identify upselling and cross-selling opportunities.
• Develop tailored proposals, SoWs, presentations, and business reviews.
• Manage end-to-end sales cycles, including negotiation and closing.
• Partner with internal solutions, delivery, marketing, and product teams to meet customer needs.
• Leverage AWS, Microsoft, and other technology partnerships to create co-selling opportunities.
• Monitor market and competitor trends to identify growth opportunities.
• Maintain strong customer relationships and ensure an excellent customer experience.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• 4+ years of experience in account management, business development, or client-facing sales roles.
• Proven experience managing enterprise-level clients.
• Strong sales, negotiation, presentation, and stakeholder management skills.
• Experience with CRM systems and sales reporting.
• Strong commercial, analytical, problem-solving, and organizational abilities, with comfort using CRM and productivity tools.
• Ability to manage multiple accounts and priorities independently.
• Familiarity with cloud or technology solutions is an advantage.

What Success Looks Like

• Consistent revenue and deal performance.
• Strong qualified pipeline and forecast accuracy.
• Growth through upselling and cross-selling.
• High customer engagement and retention.
• Effective collaboration across sales, technical, and delivery teams.