ENM SME Lead at Ericsson

About this Opportunity

• We are now looking for a ENM SME Lead that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level support.
• This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

What You Will Do

• Architected Integration and Automation of Alarms and Trouble Tickets for all Type of Multivendor EMS-Radio access Network.
• Installation Servers, Switches, and Storages as per standard Design and layout Document.
• Migration of Network Element between different ENM; FCAPS functionality and Hardware and Software Acceptance testing as per Ericsson’s Standard Acceptance Testing Document.
• Preparation and Execution of Method of Procedure as per Standard Migration workflows for various Network Elements under 2G/3G/4G Technology. Clean up of Outstanding cases/failures during Acceptance testing & handover phase.
• System health checks hardware and Software level (CPU, Memory, File system utilization, Services, Data base utilization etc.)
• Network Element Health check, customized Scripts for alarms dump; Email and Auto reports delivery. Security Management: Users access rights management, Customized Roles, access control for Network Elements and LDAP policies for user’s login. Backup Administration for OSS and its peripheral servers.

You Will Bring

• Bachelor's in Engineering (IT or Telecom).
• 5 - 10 years Working experience.

Additional Requirements:

• Knowledge of Managed Service telecom operations practice.
• Knowledge sharing and collaboration skills.
• Ericsson knowledge.
• English skills
• Delivering results & meeting customer expectations
• Analysing.
• Working with people.
• Creating & innovating.
• Applying expertise & technology.