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  • Posted: Jan 17, 2025
    Deadline: Not specified
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  • ARNERGY is a distributed utility technology company that leverage Internet of Things (IoT) to deploy affordable, reliable distributed solar energy solutions to rural and urban consumers and SMEs across Nigeria on a monthly subscription model. We custom design solar energy systems for commercial and residential clients using tried and tested, intelligent s...
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    Engineer, Technical Surveillance

    About the job

    • As Engineer, Technical Surveillance, you will be directly involved in the continuous monitoring of solar installations, identifying potential risks, and supporting onsite interventions through data-driven insights. You will be responsible for providing first level resolution for energy related incidents.

    You will:

    • Work in the 24/7 surveillance team responsible for monitoring all customers’ energy systems
    • Ensure proactive detection of faults and failures in all solar/energy solutions deployed
    • Handle escalation of alarms, events, incidents, and other failures to the resolver teams
    • Provide first level resolution to customers for technical issues
    • Follow-up with resolver teams for resolution of faults and incidents
    • Manage incident tickets (TT creation, assignment, tracking, update, and closure)
    • Conduct accurate demarcation of technical complaints and faults
    • Provide support for troubleshooting of faults and incidents
    • Provide support to operations/service engineers via monitoring and analytics tools
    • Provide regular updates on all faults and incidents
    • Ensure stakeholder notifications for planned and unplanned incidents
    • Interface with Customer Experience team to respond to customers' technical needs
    • Work with software team, embedded systems team, IT team and other support teams to ensure real-time visibility of all energy systems
    • Carry out other tasks assigned by your line manager

    You'll be a good fit for this role if you have:

    • Minimum of a B.Eng/B.Sc in Electrical Engineering, Electrical & Electronics Engineering or a related field.
    • Minimum of 4 years’ experience in solar systems operations and maintenance. 
    • Good technical knowledge, diagnostic and problem-solving skills.
    • Ability to learn and work on changing and emerging technologies. 
    • Ability to build an environment and relationship of trust and credibility with customers, to best promote Arnergy in the local market. 
    • People-management skills.
    • Good knowledge of Microsoft Office Suite and Google Workspace. 
    • Experience with solar/energy systems operations and maintenance is a prerequisite

    We’d also like to see:

    • Flexibility and comfort working in a fast-paced, changing environment 
    • An attribute of grit 
    • Good communication, strong leadership qualities 
    • Compliance oriented, good interpersonal skills 
    • Excellent time management, task prioritizing and organizational ability 
    • High level of attention to detail 

    Check how your CV aligns with this job

    Method of Application

    If you are interested in being considered for this role, please send your resume to recruitment@arnergy.com

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