Engineer - Onsite Technical Support (Field Support Engineer) at Careers Verified

•  Manage incidents, respond to requests for technical assistance in person, via phone & email
•  Responsible for supporting post-sales customer activity remotely and on-site.
•  Responsible for carrying out detailed Site Survey & maintain proper documentation
•  Perform installation and implementation and network integration at customer’s site
•  Promptly investigate, resolve & report any incidents, errors, events or deviations.
•  Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
•  Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to approved standard.
• Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
• Track and route problems and requests and document resolutions
• Prepare daily activity reports
• Inform management of recurring problems

Essential Attributes 

• Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,
• Desired Attributes Relevant Industry Experience, been on the front end handling customers and team.

Qualifications 

• HND / Graduate in Electrical/Electronics/Computer/Communication/Info Tech

Desired Experience 

• 1 to 2 years in the telecom sector