Employee Relations and Engagement Officer at Deloitte

Job Purpose

The Employee Relations and Engagement Officer is responsible for fostering a positive and productive work environment. The role holder will be responsible for promoting employee engagement, resolving employee relations issues, and ensuring compliance with employment laws and company policies. This role plays a critical part in building and maintaining a strong and engaged workforce.

Core Responsibilities

Employee Relations Management

• Investigate, mediate, and resolve employee relations issues such as workplace conflicts, harassment, discrimination, and disciplinary matters.
• Provide guidance and support to employees on a range of issues, including work-life balance, career development, and personal concerns.
• Interpret and advise employees and managers on company policies, procedures, and employment laws.
• Conduct thorough and impartial investigations into employee complaints and allegations.
• Assist in the development and implementation of disciplinary actions, ensuring fairness and consistency.

Employee Engagement Initiatives

• Plan and execute employee engagement initiatives such as employee recognition programs, social events, and team-building activities.
• Conduct employee surveys, focus groups, and other feedback mechanisms to assess employee morale and identify areas for improvement.
• Analyze employee data (e.g., turnover rates, engagement surveys) to identify trends and areas of concern.
• Foster a healthy and supportive work environment that promotes employee well-being and work-life balance.

Legal and Compliance

• Ensure compliance with all applicable employment laws and regulations (e.g., labor laws, anti-discrimination laws).
• Provide guidance to management on legal and regulatory issues related to employment.
• Stay informed of changes in employment laws and regulations.
• Maintain accurate and confidential records of all employee relations matters.

Employee Communications

• Communicate effectively with employees on company policies, procedures, and important announcements.
• Communicate with employees regarding employee relations issues and concerns.
• Develop and distribute employee communications materials, such as newsletters and internal memos.

Training and Development

• Conduct training sessions on employee relations topics, such as workplace harassment, discrimination, and conflict resolution.
• Develop and maintain training materials related to employee relations.
• Assist in the development of employee growth and development programs

Data Analysis and Reporting

• Analyze employee data to identify trends and areas for improvement.
• Prepare reports on employee relations metrics, such as employee turnover, employee satisfaction, and grievance rates.
• Track key performance indicators (KPIs) related to employee engagement and satisfaction.

Stakeholder Management

• Build and maintain strong relationships with employees, managers, and other stakeholders.
• Collaborate with other HR functions, such as recruitment, compensation, and benefits.
• Consult with legal counsel on complex employment law issues.

Educational Requirements

• Bachelor’s degree Human Resources Management, Business Administration, Industrial Relations, or in a related field.

Professional Requirements

• Relevant professional certifications (such as ACIPM, PHR, SPHR certifications, etc.) is an added advantage.

Experience Requirements

• 1-4 years’ proven experience in experience in employee relations, with a strong understanding of employment laws and regulations.

Competency Requirements

Knowledge Requirements

• In-depth knowledge of federal, state, and local employment laws.
• Strong understanding of human resources principles and best practices.
• Knowledge of employee relations issues, such as conflict resolution, discipline, and investigations.
• Knowledge of employee engagement strategies and best practices.
• Excellent written and verbal communication, interpersonal, and negotiation skills.
• Ability to analyze data and interpret trends.

Skill Requirements

• Excellent communication and interpersonal skills.
• Strong relationships management skills with employees, managers.
• Conflict resolution skills to effectively resolve employee conflicts and disputes through mediation, negotiation, and other appropriate methods.
• Strong analytical and problem-solving skills to identify root causes of issues.

Personal Abilities

• Professional attitude towards work.
• Shares the AMCE’s vision.
• Proactive and organized.
• Has personal and professional credibility and commands the respect of colleagues and peers. 
• Supportive and approachable and capable of inspiring confidence in staff members.
• Ability to adapt accordingly.
• High levels of honesty and integrity.