Employee Experience Lead at The People Practice

Our client, a non-profit organisation in the education sector, is looking to hire an Employee Experience Lead who will be responsible for designing, managing, and supporting the entire life cycle of staff members of the organization, from recruitment to retention to growth. The Employee Experience Lead will support the entire organization through effective collaboration with the Department Leads, and Senior Leadership to maximize the employee experience based on the organization’s value proposition. 

Responsibilities

• Talent Acquisition: Recruit, interview, hire, and train new staff- Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings. Develop and execute initiatives that reinforce the company’s employee value proposition (Mastery, Meaning, Membership) and culture with a high level of detail and organization.
• Employee Engagement and Retention: Develop and implement initiatives to promote employee engagement, satisfaction, and retention. Conduct employee surveys, analyse feedback, and recommend actions to address areas of improvement.
• Performance Management: Oversee the performance management process, including setting performance goals, conducting performance reviews, and providing feedback and coaching to employees. Develop and implement performance improvement plans as needed.
• HR Policies and Procedures: Develop, implement, and maintain HR policies, procedures, and employee handbook. Ensure policies are communicated effectively to employees and consistently applied across the organization.
• Training and Development: Identify training needs and develop training programs to enhance employee skills and competencies. Coordinate employee training sessions and workshops, both internally and externally sourced.
• HR Compliance: Maintain compliance with national, state, and local employment laws and regulations, and recommend best practices; reviews policies and practices to maintain compliance.
• Compensation and Benefits: Administer employee compensation and benefits programs, including salary administration, bonus plans, health insurance, and other employee benefits. Ensure compliance with legal requirements and market standards.
• Employee Engagement and Retention: Develop and implement initiatives to promote employee engagement, satisfaction, and retention. Conduct employee surveys, analyse feedback, and recommend actions to address areas of improvement.
• HR Metrics and Reporting: Collect and analyse HR data to track key metrics such as turnover rates, employee satisfaction, and diversity metrics. Prepare regular reports and presentations for management to inform decision-making.
• HR Administration: Oversee HR administrative functions, including maintaining employee records, processing payroll, managing HRIS systems, and ensuring accurate and timely documentation.
• Handles discipline and termination of employees in accordance with company policy
• Develop and monitors an annual budget that includes Human Resources services
• Participate in brainstorming sessions for culture initiatives using insight gathered from the employee base.
• Communicate organizational decisions from senior leadership to organization. Report to management and provide decision support through HR metrics
• Be the company's culture keeper in key areas (Communication, Transparent and effective decision making)
• Performs other duties as assigned.

Qualification

• Minimum BSc degree in Human Resources Management/Administration or related field. 
• Minimum of 4-5 years of experience in Human Resource sector.
• Have necessary HR certifications (e.g. PHR, SHRM-CP, SPHR, etc.)
• Strong understanding of talent management principles, retention, compliance and best practices.
• Proficient in HR software and applicant tracking systems (ATS).

Must have skills

• Organized to handle multiple tasks in a timely manner while managing expectations along the way
• Ability to lead people by supporting them to perform their tasks effectively
• Communicate complicated matters in a simple, structured way across the entire organization from entry-level to senior leadership
• Approachable and able to build trust with team members
• Ability to multitask and problem solve varying team member needs (Health, PD, Leave requests, Pension, Taxes, Salaries, Payslips, as well as varying day to day needs)
• Proactive problem solving to understand the direction of the organization, while also ensuring it aligns with staff needs
• Ability to communicate effectively (verbal, written, digital, non-verbal) with a diverse set of employees in a way that builds trust, shows genuine care and respect for the whole person, and demonstrates generous listening.
• Strategic thinking to effectively map out the direction of the organization.