Ecommerce Manager at Reckitt Benckiser Nigeria

Step into the role of E-Commerce Manager at Reckitt, where your mastery of relationship-building and strategic partnering with major national trade players will be fundamental in delivering health, hygiene, and nutrition products to consumers. In this dynamic position, you'll be at the forefront of crafting and realising joint business plans, balancing customer success with our own growth. Your dedication to enriching the customer journey and driving sales will see you thriving in a culture committed to commercial excellence and innovation.

Your responsibilities

• Managing day to day commercial operations E-Retailers, Marketplace customers, eB2B on Demand, & ePharma and accelerate growth across all platforms through various acquisition, conversion, and retention strategies.
• Ensure operational excellence through close collaboration with the supply chain team to maintain in stock status on site, optimize new fulfillment opportunities, plan for peak periods and improve/eliminate chargebacks.
• Develop and execute strategies to bring in prospect accounts and grow existing accounts to meet overall company plan goals.
• Data Analysis for sales reporting and consumer insight generation.
• Liaising with brand/category managers across BUs to develop, align and execute marketing plans.
• Drive & lead a strategic annual Joint Business plan with all Key Accounts.
• Drive E-Commerce KPIs 
• Driving the delivery of E Commerce channel P&L as per agreed annual business plan through maximising the efficiency of trade spending.
• Reviewing new technologies and trends to evolve the brands presence online.
• Execute yearly sales forecasting and phasing, budget planning (marketing and trade spends) and ensuring smooth implementation of same to hit monthly revenue targets across E-Commerce sales channels. 
• Maintain current knowledge of industry trends, opportunities, channels, products and competitors to be a trusted business advisor to accounts.

The experience we're looking for

• Proven track record in managing national account sales within FMCG or related consumer-focused markets.
• Strong commercial insight, and astute P and L management with the capability to develop and execute strategic sales plans.
• Known for your strategic insight and a practical approach to problem-solving, you're ready to turn challenges into opportunities.
• Genuine passion for customer service, with the ability to build trusting, collaborative, and mutually beneficial relationships.
• Exceptional communication skills, with a consultative approach to influencing others using compelling facts and data.
• Good interpersonal skills to navigate cross-functional teams
• Good and practical knowledge of performance Marketing
• Capable of managing a team
• Ability to leverage different tech tools to drive business growth
• A good understanding of the levels of ROI and how to drive such to deliver on the bottom line
• Strong analytical skills.
• Solid understanding of the ecommerce framework.