Ecommerce Manager at Bave Design Studio

Summary

• We are looking for a highly organised, detail-oriented and commercially minded E-commerce Manager to take ownership of the day-to-day management and performance of our online stores.
• This is a hands-on e-commerce role.
• You will be responsible for ensuring that our online storefront is accurate, visually consistent, properly merchandised and continuously optimised for customers.
• From uploading new products and maintaining product images to organising categories, updating promotions, monitoring sales and identifying issues affecting the customer journey, you will be responsible for keeping our e-commerce operation running effectively.

Key Responsibilties
Product Uploads & Catalogue Management:

• Upload new products to our e-commerce websites accurately and on time.
• Create and maintain product names, descriptions, prices, SKUs, categories, brands, attributes, variations and other product information.
• Ensure products are assigned to the correct categories and brands.
• Maintain an organised and accurate online product catalogue.
• Update existing product information whenever necessary.
• Ensure discontinued, unavailable and out-of-stock products are appropriately managed.
• Regularly audit product listings to identify missing, incorrect or outdated information.

Product Images & Visual Quality:

• Ensure all product images uploaded to the website are clear, high-quality and visually consistent.
• Resize, crop and optimise product images according to the company's required dimensions and image standards.
• Ensure product images maintain consistent proportions and presentation throughout the website.
• Identify blurry, poorly cropped, incorrectly sized or low-quality images and replace or correct them.
• Source appropriate product assets from approved brand/manufacturer resources when required.
• Optimise images for web use without unnecessarily compromising image quality.
• Maintain organised folders of product images and digital assets.

Website Merchandising:

• Organise products and categories to make it easy for customers to discover and purchase products.
• Manage New Arrivals, Best Sellers, Featured Products, Sale Products and other merchandising sections.
• Ensure homepage and category merchandising reflects current campaigns and business priorities.
• Update promotional banners, offers and website messaging as required.
• Set up promotional pricing, discount codes, bundles and other e-commerce offers.
• Coordinate the website execution of seasonal campaigns and product launches.
• Ensure marketing campaigns lead customers to the correct products, categories or landing pages.

Website Quality Control:

• Review the website regularly from a customer's perspective.
• Identify incorrect prices, missing images, duplicate products, incorrect links, outdated promotions and other storefront issues.
• Test important customer journeys including product search, filtering, cart and checkout.
• Escalate technical issues to the web/development team and follow through until they are resolved.
• Work to maintain a clean, accurate, professional and easy-to-use online storefront.

Inventory & Stock Coordination:

• Work closely with the inventory and warehouse teams to ensure website stock information is accurate.
• Ensure newly received products and restocks are published promptly.
• Monitor fast-moving and frequently out-of-stock products.
• Flag discrepancies between physical inventory and online availability.
• Ensure customers are not unnecessarily prevented from purchasing products that are available.

E-commerce Sales & Performance:

• Monitor daily and weekly online sales.
• Track revenue, orders, conversion rate, average order value, cart abandonment and product performance.
• Identify top-selling and underperforming products.
• Analyse customer behaviour and recommend improvements to the online shopping experience.
• Identify opportunities for cross-selling, upselling, bundles and improved product merchandising.
• Monitor promotional campaigns and report on their performance.
• Recommend actions to improve online revenue and conversion.

Customer Experience:

• Work closely with Customer Care to identify recurring website and ordering issues.
• Identify problems that may prevent customers from completing purchases.
• Ensure product information is sufficiently clear to help customers make purchasing decisions.
• Recommend improvements based on customer questions, complaints and purchasing behaviour.

Reporting:

• Prepare weekly and monthly e-commerce reports.
• Report on online sales, orders, product performance, conversion, stock issues and other relevant KPIs.
• Highlight problems, opportunities and recommended actions rather than simply presenting numbers.

Requirements

• 2 - 3 years' experience in e-commerce, online retail or a related role.
• Previous hands-on experience managing an online store is strongly preferred.
• Experience with WooCommerce, Shopify or another major e-commerce platform.
• Experience uploading and maintaining large product catalogues.
• Good understanding of product categorisation and online merchandising.
• Ability to resize, crop and optimise product images.
• Basic working knowledge of image-editing/design tools such as Canva, Photoshop or similar tools.
• Strong attention to detail.
• Strong Excel or Google Sheets skills.
• Understanding of basic e-commerce analytics and KPIs.
• Ability to work independently and take ownership of assigned responsibilities.
• Strong organisational and time-management skills.
• Ability to coordinate effectively with Customer Care, Marketing, Inventory/Warehouse, Operations and technical teams.

Added Advantage:

• Previous experience working for a beauty, skincare, cosmetics, fashion, FMCG or high-volume retail business.
• WooCommerce experience.
• Experience managing hundreds or thousands of SKUs.
• Experience with wholesale/B2B e-commerce.
• Google Analytics 4 experience.
• Experience with email marketing, abandoned-cart or customer-retention tools.
• Basic SEO knowledge.
• Experience managing website promotions and merchandising.

Who we are looking for:

• We are looking for someone who notices the details.
• You should notice when a product image doesn't match the others.
• You should notice when a product has been placed in the wrong category.
• You should notice when a promotion has expired but the banner is still live.
• You should notice when a product that is available in the warehouse is showing as out of stock online.
• You should notice when customers are repeatedly struggling with the same part of the website.
• And when you notice a problem, we expect you to take ownership of getting it resolved.
• The ideal candidate combines attention to detail, e-commerce operations knowledge and commercial thinking.
• Your responsibility is not simply to maintain the website.
• Your responsibility is to ensure that our client's online stores are accurate, organised, visually consistent, easy to shop and commercially effective.