Ecommerce Executive at May Brands

Responsibilities

•  The role’s central goal is to provide our clients with outstanding customer service and support via our online services.
• Interact with customers and other stakeholders via the company’s social media accounts
• Respond promptly to customer inquiries/ direct messages/ Direct Message correspondence on social media platforms: Instagram,whatsapp, facebook and Linkedin.
• Acknowledge and resolve customer complaints and issues.
• Log and process orders from social media for processing on Epos Platform.
• Propose new ways/Strategy to improve customer’s experience and provide feedback on the efficiency of the customer service process.
• Perform other duties as assigned

Requirements

• A minimum of 3 years of proven experience in a similar role in an ecommerce company.
• Sales/Marketing experience
• Superb written and verbal communication skills.
• Excellent organizational and multi-tasking abilities.
• Strong knowledge of MS Office programs.