May Brands, an affiliate of the Fossil Multybrand Company, a company that distributes the products of many designer brands, recently opened an outlet at The Palms Shopping Center, in Lekki Lagos. The May Brand, which represents Fossil and all its incorporated brands, sells jewelleries, bags, wrist watches and other accessories.
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The role’s central goal is to provide our clients with outstanding customer service and support via our online services.
Interact with customers and other stakeholders via the company’s social media accounts
Respond promptly to customer inquiries/ direct messages/ Direct Message correspondence on social media platforms: Instagram,whatsapp, facebook and Linkedin.
Acknowledge and resolve customer complaints and issues.
Log and process orders from social media for processing on Epos Platform.
Propose new ways/Strategy to improve customer’s experience and provide feedback on the efficiency of the customer service process.
Perform other duties as assigned
Requirements
A minimum of 3 years of proven experience in a similar role in an ecommerce company.
Sales/Marketing experience
Superb written and verbal communication skills.
Excellent organizational and multi-tasking abilities.
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