Early Career Trainee - Service Delivery at GE - General Electric

Job ID: R3589728
Relocation Assistance Provided: No

Job Description Summary

• You will be responsible for supporting various projects and initiatives across Emerging Markets (Africa, Middle East, Central Asia, Russia & CIS, Turkey) Service Organization. You will also support projects and initiatives related to organizational communication, service delivery, culture change, lean, customer satisfaction, problem resolution and operation excellence.

Responsibilities

• Support culture change and lean initiatives that are critical for the organizational transformation and culture change across Emerging Markets
• Backup ongoing customer satisfaction rhythm by efficient planning of field operations and timely resolution of customer issues. 
• Support the utilization of service resources from Field teams, Service center and logistics teams.
• Assist customer in escalating critical service/support issues for installed/live products.
• Assist in organizational communication preparations in digital environment (presentation, Prezi, video, podcast, e-mail, social media)
• Support internal event preparations and execution, calendar management
• Support data analytics and business case development for key projects
• Support productivity initiatives and projects to reduce cost, improve efficiency, eliminate manual work, and increase speed of service
• Support operational excellence on the processes under responsibility, focused on customer needs, process standards, quality, and productivity
• Assist and reporting Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP’s) on daily basis
• Ensure compliance to quality and regulatory requirements

Qualifications

• Bachelor’s Degree
• Up to 2 years of experience
• Excellent interpersonal and verbal & written communication skills
• Strong analytical and quantitative skills
• Experience on digital communication environment
• Experience on statistical and/or data management tools
• Proven ability to meet deadlines in a fast-paced changing environment
• Ability to work independently with minimum direction
• Excellent planning, prioritization, and organizational skills
• Demonstrated collaboration, negotiation, and conflict resolution skills
• Analytical, problem solving & root-cause analysis skills
• Proficiency in English