Early Career Trainee - Field Engineer at GE - General Electric

Job ID: R3564100
Location: Victoria Island, Lagos

Job Description Summary

• Early Career Trainee Field Engineer will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area.

Responsibilities

• Provide technical support and maintain all models specific to a modality in the assigned area.
• Provide electronic / mechanical support of total system level trouble-shooting on complex multi-symptom problems.
• Ensure customer satisfaction through the daily interfacing with doctors and technicians on equipment status issues.
• Act to ensure satisfaction to primary customers.
• Assist in Account Sales visits
• Help train others where necessary
• Identify Sales opportunities and communicate to account team.
• Assist in the growth and direction of business in his/her geographic area.
• Responsible for Warranty and preventative maintenance service (PMS) contract cost control and ensure productivity
• Responsible for the completion of all administration tasks on time.
• Ensure timely completion of field modifications instructions (FMIs) and PMS inspections documentation for assigned accounts.
• Support installation and play a leading role in complex and multifunctional rooms.
• Shares best practices.
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
• Complete all planned Quality and Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization. Insure timely dispatch closure.
• Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Qualifications / Requirements

• Bachelor's degree in Electrical & Electronics Engineering or Biomedical Engineering.
• Technical analytical skills. than directs.
• Up to 2 years of Field Services experience.
• Proficiency in English.
• Ability to work independently with minimum direction.
• High work standards and quality.
• Abililty to take initiative and motivated
• Planning and organization skills.
• Excellent communications, listening and interpersonal skills.
• Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather